All refrigerated compressor driven products purchased from The Bar Fridge Guys (TBFG) are covered by our exclusive ‘Product Confidence’ warranty;

 

*Products purchased OVER $1000, 1 Year Australia Wide ‘On Site’ parts and Labour Warranty strictly from the invoice purchase date, unless stated otherwise. This is NOT ‘parts only’ or ‘back to base’, this is real warranty no cost to you. *Exceptions: Scratch ‘n’ Dent and items on special (see below) and any application where products other than drinks are used for cold storage

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TBFG will pay all costs to repair, replace (with similar or equivalent model) or refund (at our sole discretion) for any faulty unit or part thereof should the fault be deemed as a defect in operation, material, or workmanship. TBFG is geared towards fairness in all cases. In most instances when we recognise a problem and the problem can be remedied on-site, the work is undertaken via our fleet of service technicians. Should it prove difficult to diagnose the fault or perform the repair work in the space or environment provided, or if the unit is located outside the TBFG service area then the unit will need to go off site for repair and return.

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Warranty Does Not Include; 

• Any expenses resulting from service calls for either products or faults. All call out fees will then be borne by the client (at our discretion).

• Any expenses resulting from service calls for both fault diagnosis and repair after the above warranty terms have expired. TBFG will always attempt to assist after warranty periods have expired with spare parts and service, just as we would within warranty periods. Glass door fridges are more prone to needing maintenance than a standard fridge.

• Any client wishing to return a purchased unit with no legitimate reason. It is understood that the client has read our listing and knows all of the specifications in regards to size, noise levels, condensation, power consumption and the correct environment suited for the fridge. The cost to return is fully borne  by the client as well as the initial cost of the delivery, plus a re-stocking fee of 10%. This strictly applies for a 14 day period from the date of the delivery.

• Any expenses resulting from defects to the unit caused by any person, other than TBFG or its authorised service agents, including;

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a) Incorrect installation – such as a lack of ventilation, exposure to the elements where it’s not part of the refrigerator specification, sunlight in particular.

b) Abuse, misuse or alteration.

c) Failure to let compressor oil and/or refrigerant settle after relocation.

d) Damage during movement by the client from one location to another including lifting the unit by the doors or door handles.

e) Act of God or his son, or aliens invading earth.

f) Insect and/or vermin infestation.

g) Electrical/Power surges and/or storm damage.

h) Damage to any area or structure due to movement of the fridge, like wooden floors, walls and glass etc

i) Domestic fridge appears to be used for commercial use.

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• Any indirect, incidental or consequential damages, spoilt wine or frozen/exploded drinks, water damage including condensation forming on outer glass etc., except as provided for by ACL, Australian Consumer Law.

• Units used in ‘movable’ vehicles (Cars, Vans, Buses etc.) will not be covered under any warranty at all. Talk to us about specific applications and we can help with recommendations.

• Fridges that do not come under our standard warranted lines, these will be clearly advertised with the warranty information directly pertaining to that product, and the purchase invoice will state the warranty.

• Fluorescent or LED lights, locks, ballast, rusted parts (including Stainless Steel), screws, nuts, and any plastic parts involving basic wear and tear. • Labour if the technician has to travel outside of TBFG's service area, or the mainland of Australia.

• Freight costs for repair if unit is outside The Bar Fridge Guys service agent areas, all major capital cities are towns are included but there are some rare remote area’s we cannot service.

• Compensation/Claim in any form if the client hasn’t read the listing correctly in regard to the fridge power draw, operation and noise levels. TBFG has extensive product details and the consumer is obligated to make an informed decision based on our listings and large amounts of information available.

 

How to Obtain Service: For assistance, there are 3 x ways below, to help we require fridge model, serial number, date of purchase and a description of the problem, please ensure you have as much info as possible to speed up process, a picture of the fridge showing wide shot and also the controller (if applicable)

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1. Go online at https://www.thebarfridgeguys.com.au/contact - Send us a message and we will get back to you ASAP

2. Email service department directly on info@thebarfridgeguys.com.au 

3. Contact TBFG Service Division direct on 0424 994 898, 9 - 5:30pm Mon-Fri. If not answer, please leave a voicemail.

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There is no guaranteed time limit for repairs to be carried out due to the nature of refrigeration products and the technician time booking constraints, you must allow 7-14 days as a fair down time, refrigeration mechanics these days are very busy and jobs have to be booked in advance. Sometimes units will need to be arranged for return and repair, which can be time consuming. In saying all this, all warranty issues are regarded as ‘urgent’, and every effort will be made to have the problem rectified immediately.

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In some cases to speed the process up where a job is considered a minor repair, the parts may be sent direct to the client and authorisation will be given to make the repair themselves with the warranty not being voided. This is popular in situations like fan replacements, which are easy to swap, when the client is an actual tradesman or handy with a screwdriver. We will never allow electrical wiring jobs without tech, only plug ‘n’ play style jobs.

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Proof of Purchase:

We have made proof of purchase not a mandatory thing, but of course it will help. When purchased we internally register the model and your details so to find details we need invoice (as we keep serial numbers) or either email address or phone number that you lodged at the time.

 

Authorised Service Agents:

Service is provided by TBFG and its’ authorised service network of refrigeration mechanics  Perth Wide. We attempt to cover all areas though certain remote areas can often translate to longer waiting periods. We don’t allow for services outside of normal working hours, otherwise call out fees are applicable. ALL call outs have to be arranged and performed by approved TBFG service technicians. Clients cannot arrange their own technicians within warranty period at all, this could void the warranty.

 

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